TransferWise is a leading money transfer startup with over 3 million customers.
I head up writing in the Experience Team. My team works on the words we use across TransferWise’s website, apps, emails, and notifications.
I design, test, and iterate content for user experiences, using tools like Sketch, Abstract, and Zeplin. I support a junior writer who helps me with email content.
The team’s focus revolves around showing the progress of a transfer. We want to help people trust TransferWise, so they only get in touch with customer support when it’s really urgent.
As part of this, I’ve designed a delivery tracker, rewritten hundreds of emails, and explored ways to advertise instant transfers. you send money abroad as easily as possible, for as little as possible.
My role spans UX, content design, and customer lifecycle marketing. I work with analysts, user researchers, and customer support to make sure our pages and apps perform well.